Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

Please note that returns will need to be sent to the following address:


37b Sisna Park Road,



PL6 7FH, United Kingdom. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, Personalised Books and gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Frequently Asked Questions

What is The Visual Book?

We are a gorgeously innovative brand that is taking traditional ways of preserving memories to new heights.

The Visual Book is a luxury memory preservation company that specialises in creating interactive and immersive ways to capture and preserve special moments and memories. Our products feature audio and video content and come in elegant packagin. Transforming memories into visually stunning and timeless keepsakes.

What is a video album?

Video albums are a versatile and functional way to preserve and share your memories. It can help you capture and store a wide range of special moments and memories, including Funny moments, Milestones, Dream proposals, and Special events like weddings, birthdays, and Family memories. No matter what type of memories you want to preserve, the Visual Book is a versatile and functional way to do it. With its built-in audio and stunning display, it's a beautiful and lasting way to share your special moments with others.

No WIFI or Bluetooth connection is required.

Is it possible to customise the design of my book?

New Book Titles, Colors and Materials Coming Soon! We're actively developing various book designs, titles, colors, and materials. Look out for updates on new offerings. For custom design requests, please contact us and we'll let you know if it's possible.

Technical Support

How do I add a video to my video Book?

You can simply add your video for us to upload. Alternatively, you just connect the video book to any computer with the provided micro USB cable (included) and upload your video onto the device, just like how you would do it with any other USB drive.

The STEP BY STEP guide book is also included in every order

I am having trouble with my visual book. Some files are not opening and the videos are not playing.

Check the video file format and ensure that it is compatible with the visual book device. Most devices support common video formats such as MP4, MOV, and AVI,

if the video file is not in a compatible format, you can try using a video converter app (Capcut, iMovie etc) to change the format and make it playable on the device.

watch the video below: To find out how to fix the issue with CapCut:

Warranty & Repair

We understand that things happen, in the very rare unlikely situation where your book stops working due to manufacturing defects, get in touch and we'll replace your product free of charge within six months of purchase.

Shipping & Delivery

How long does shipping take ?

We ship worldwide.

UK shipping

If you choose to upload your videos yourself, shipping takes 2-3 working days.

If we are uploading your videos, shipping takes 3-5 working days.

EU shipping

3 - 11 working days

International Shipping 

5 - 14 working days

Do we offer free shipping ?

We offer free shipping for UK and EU (including Switzerland) orders. UK customers also have the option for next-day delivery at an additional fee. For express delivery in EU and Switzerland, customers must pay the relevant fee

Do we ship internationally ?

For orders outside of the UK, we use Royal Mail (Parcel Force) for shipping. The shipping cost will be calculated at checkout and may vary based on the destination country.

Please note: International shipments may experience delays due to customs processing, although custom duties are highly unlikely. Customers are responsible for any applicable customs fees, duties, and tariff